For our customers

Barré Technologies Ltd. pays special attention to informing its customers, including its partners with a valid application support contract. We draw our customers’ attention to any changes, innovations or technical opportunities that may be of general value to the users of a solution or technology, or that may contain important industry-specific application information. Our planned training and relevant security or version updates from our vendors will be communicated here. Our contracted partners, who have access to our helpdesk bug tracking system, can also use the login on this page to access it. The full text of priority alerts affecting our customers is published here. We welcome suggestions for articles from all our contracted business partners on topics that provide warnings or lessons learned for other customers on technologies installed or supported by Barré Technologies Ltd.

CHANGES IN THE CUSTOMER SERVICE OF BARRÉ FROM 17.03.2025

I trust that you have experienced that Barré Technologies Ltd. is constantly working to improve the quality of its professional activities and the customer satisfaction of its partners. As a result of our efforts, from 17.03.2025, our organisation and its processes for handling our customers’ error messages will be renewed. We expect these changes to lead to more accurate administration and better tailored customer communication, resulting in more efficient, accurate and faster error handling. We hope that in the post-transition period, our customers will experience a steadily improving SLA and more professional customer service!  I summarise the main changes below:

1. from 17.03.2025, all our contracted customers will receive a new 7-character ID!
2. The content of the mandatory information on the bug reporting portal (www.barre.hu/sd) will change from 17.03.2025!
3. For e-mail communication, a new unique e-mail address for each customer will be available from 17.03.2025!
4. The protection of sensitive information and efficient communication is of utmost importance to us, therefore from 17.03.2025 we will only accept error reports from the reporting persons provided by our contractual customers!
5. from 17.03.2025.03.2025, it is mandatory to specify in bug reports which running environment the bug occurred (except for CRITICAL incidents, because they can only occur in PRD environments)!
6. from 17.03.2025.03.2025, when reporting a bug, it is mandatory to specify which software component (module) is affected by the bug